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FAQs
1. What makes Groovenest products so special?
At Groovenest, we curate unique and exquisite home goods that combine style, comfort, and quality. Each product is handpicked to ensure it stands out in terms of design, functionality, and value, helping you create a space that reflects your personality.
2. Do you offer international shipping?
Yes! Groovenest ships worldwide. However, delivery times and costs may vary depending on your location. Please note that international customers may also be responsible for any additional customs or import fees.
3. How long does shipping take?
Shipping times vary depending on your location. For domestic orders, standard shipping typically takes 7-14 business days, while international orders may take 14-21 business days. Express shipping options are available for faster delivery.
4. Can I return or exchange an item?
Yes, we want you to love your purchase! Please refer to our Return Policy for details on how to initiate a return or exchange within the allowed timeframe.
5. How do I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number. You can use this number to monitor the progress of your package via the shipping carrier’s website.
6. What payment methods do you accept?
Groovenest accepts a variety of payment methods, including major credit cards (Visa, Mastercard, Amex, etc.) and PayPal. We prioritize secure and reliable payment processing for your safety.
7. Do you offer free shipping?
Yes! We occasionally run free shipping promotions. Follow us on social media or sign up for our newsletter to stay updated on special offers.
8. Can I cancel or change my order after it’s been placed?
Please contact us at [insert-contact-email] as soon as possible if you’d like to make changes to your order. We’ll do our best to accommodate your request, but please note that changes cannot be guaranteed once an order has been processed.
9. How do I care for my new Groovenest product?
We include care instructions with most products to help you maintain their quality. If you have specific questions about a product, feel free to reach out to us at [insert-contact-email].
10. How can I contact Groovenest customer support?
We’re here to help! Please email us at [insert-contact-email] with any questions or concerns, and we’ll respond within 24-48 hours. You can also reach out to us through our social media channels.